FAQ

Where do you ship?

We currently ship within the United States.

How long does order processing take?

Orders are typically processed within 1–2 business days.

How long does delivery take?

Estimated delivery is generally 3–7 business days after shipment. Actual delivery times may vary by destination and carrier conditions.

Will I receive tracking information?

Yes. When tracking is available, it will be sent to the email address used at checkout.

What is your return window?

Eligible items may be returned within 30 days. Please review our Refund Policy for full conditions.

Can opened or used personal-care products be returned?

Opened or used personal-care products are generally not eligible for return, except when an item arrives damaged, defective or incorrect.

What should I do if my order arrives damaged or incorrect?

Please contact us with your order number and details about the issue. Photos are helpful when reporting damaged or incorrect items.

Are NOVAL products only for professional nail techs?

No. Many NOVAL products are designed with nail salons, nail studios and independent nail techs in mind, while selected products are also suitable for at-home nail care. Please check each product page for details.

Do you offer bulk or salon orders?

Yes. If you are purchasing for a nail salon, nail studio or other business, contact us with the product and quantity you need.

How can I contact NOVAL?

Use our Contact Us page or email market02@novalmed.com.