Return & Refund Policy

We want you to be satisfied with your NOVAL purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.

Returns

To be eligible for a return, your item must be:

• Returned within 30 days of delivery

• Unused and in its original condition

• In the original packaging with all accessories, manuals, and parts included, if applicable

• Accompanied by proof of purchase or your order number

For hygiene and safety reasons, opened or used personal care products, including cuticle oils and other cosmetic or skincare products, are not eligible for return unless they arrive damaged, defective, or incorrect.

Please contact us through our Contact Us page before sending any item back. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong product, please contact us as soon as possible with your order number and photos showing the issue.

We will review the situation and provide an appropriate solution, which may include a replacement or refund.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, we will provide instructions regarding return shipping.

For returns due to a change of mind or personal preference, the customer is responsible for return shipping costs.

Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process and post the refund.

Cancellations

If you need to cancel or change your order, please contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has entered the fulfillment or shipping process.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Opened or used personal care products

• Used cosmetic or skincare products

• Items showing signs of use or damage caused after delivery

• Items missing original packaging, accessories, or components

• Final sale items, if clearly marked as final sale at the time of purchase

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, please return the eligible item according to this policy and place a new order.

Contact Us

If you have any questions about a return or refund, please contact us through our Contact Us page and include your order number.